3 Marthas Wholesale FAQ’S

3 Marthas Wholesale FAQ’S

What is your turnaround time?

We manufacture our products at our Headquarters in Dallas, Texas.  Therefore, our ship time varies.  We always encourage our customers to plan on two to three weeks between the date the order is placed and the date the order ships.  That said, at certain times of year (off-market season), our ship time is much faster.  We always work to accommodate our customers.  Please do not hesitate to call us toll free at 800.553.8058 for expedited shipping requests.  We will do our best to work with you!

 

What is your product availability?
We manufacture our products at our Headquarters in Dallas, Texas.  Therefore, our products are rarely out of stock. If any items are backordered or out of stock, they will be labeled as such on the website.  We will notify you via e-mail if any product you purchase is placed on back order.

 

What are your payment options?
We accept MasterCard, Visa and American Express. We do not accept COD orders.

Net 30 terms are available for return customers after a credit check has been conducted and approved by 3 Marthas.  If you are interested in applying for terms, please email a credit reference sheet with fax numbers for at least four trade references to: abby@3marthas.com

We include a packing list with your shipment and will email you an invoice as soon as the order ships, which includes the shipping and handling fees. Please note that the packing list does not include the shipping and handling fees.

 

What method of shipping do you use?
We ship via UPS Ground.  If you would like your order shipped by another carrier, expedited or would like us to use your account, please contact our office toll-free at 800.553.8058. Our shipping and delivery days are Monday through Friday, excluding holidays. On the day your order ships you will receive an email with the shipping confirmation number.

 

Do you ship internationally?
Yes, 3 Marthas ships internationally.  We usually ship via UPS ground to the freight forwarder of a store’s choice and turn over the shipping responsibility to the store at that point.  For specific inquiries, please call us toll-free at 800.553.8058 or email us at info@3marthas.com.

 

What is your store protection policy?
A store must order at least $2000 a year to be protected from other retailers in close proximity.  We look at each situation on a case by case basis and look at zip code, population, major streets and highways, among other criteria. 

Exceptions are usually made for non-profits, such as museums and hospital gift shops Please note that we reserve the right to open stores and protect stores as we see to be most mutually beneficial.  We work hard to maintain our relationships with our current retailers.

Call our HQ toll-free at 800.553.8058 or email info@3marthas.com for specific inquiries

regarding protection.

 

Do you open wholesale accounts with solely home-based or web-based businesses?

We do not open accounts that are solely home-or web-based. We reserve the right to make exceptions on a case-by-case basis depending on proximity to brick & mortar stores and the ability to meet order requirements.

 

What is your wholesale return policy?
All sales are final.  We will be happy to except returns or exchanges for damaged or soiled items within 14 days of receipt. For further instructions, please click below to view more about our return policy and to submit the form.

 

Replacement or Refund for Damaged Items

 

Please feel free to call our HQ toll-free at 800.553.8058 for specific inquiries regarding a wholesale exchange or return.

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